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Shipping Policy

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At Pallithara Jewellers, we prioritize the safety and security of your precious jewellery. Since jewellery requires careful handling and secure delivery, we follow a direct and personalized approach to ensure your purchases reach you safely.
 

1. Personalized Delivery Process

  • Direct Consultation: We do not offer direct purchases or automated shipping through our website. Once you express interest in a product, we will connect with you via phone or WhatsApp to understand your specific requirements, including customization or special requests.

  • Secure Delivery Arrangement: After finalizing the order, we arrange secure transportation for your jewellery. This ensures your item is delivered safely to your doorstep.
     

2. Shipping Methods

  • Insured Shipping: For added protection, all shipments are fully insured for the total value of the jewellery. This ensures that in the rare case of loss or damage, you are covered.

  • Trusted Couriers: We partner with reliable and trusted courier services that specialize in the safe transportation of valuable items.
     

3. Delivery Timelines

  • Custom Orders: Delivery timelines will depend on the nature of the jewellery piece and any customization required. We will keep you informed about the estimated delivery time when confirming your order.

  • Standard Shipping: For non-custom orders, we typically deliver within 7-10 business days from the date of finalizing the order, depending on your location.
     

4. Delivery Confirmation

  • Signature Requirement: To ensure safe delivery, a signature is required upon receipt of the jewellery. This protects both parties and ensures the safe handover of your valuable item.

  • Customer Notification: You will be notified with tracking details once the item has been dispatched. We will stay in touch throughout the process to ensure you are updated at every stage.
     

5. Shipping Fees

  • The cost of shipping and insurance will be discussed with you during the order process. These fees may vary based on your location and the value of the jewellery.
     

6. International Shipping

  • For international customers, we offer personalized shipping arrangements. Contact us directly to discuss your requirements and any additional charges or customs regulations that may apply.
     

7. Customer Support

For any questions or concerns regarding shipping, please contact us directly via WhatsApp or phone. Our team is here to assist you and ensure a smooth delivery process.

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